Last Updated: March 2026

At Rayhaan School Academy, we strive for excellence in our educational services. We understand that circumstances may change, and we want to ensure our refund and cancellation processes are transparent, fair, and aligned with your consumer rights.

As a provider of digital online tutoring subscriptions, the following policies apply to all purchases and enrollments.

1. 14-Day Cancellation Policy

All subscription or class package orders can be cancelled within 14 days of purchase. All cancellations made within this 14-day window of the initial purchase will be processed free of charge.

2. Satisfaction Guarantee (New Students)

We offer a 100% money-back guarantee within the first 7 days of your initial enrollment, or upon the completion of your first two classes (whichever comes first). If you are unsatisfied for any reason during this period, you may request a full refund.

3. Monthly Subscriptions

You may cancel your monthly subscription at any time to prevent future billing. Cancellations take effect at the end of the current billing cycle. We do not provide prorated refunds for unused classes within an active, billed month.

4. Pre-paid Class Packages

If you purchase a bulk package of classes and wish to withdraw, you may request a refund for the unused classes within 30 days of the original purchase date. This refund will be subject to a 10% administrative processing fee. After 30 days, pre-paid classes are non-refundable but remain on your account as credits for up to 6 months.

5. Academy or Technical Faults

If a tutor is permanently unavailable and we cannot provide a suitable replacement, or if documented technical failures on our platform prevent classes from taking place, a prorated refund or class credit will be issued for the missed sessions.

6. Code of Conduct Violations

Accounts that are suspended or terminated due to violations of our Code of Conduct (including safety rules, inappropriate behavior, or unauthorized off-platform communication) are strictly ineligible for any refunds.

7. Digital Delivery & Shipping Fees

As our services (online classes in Tajweed, Quran, and Tafseer) are delivered entirely digitally online, no physical shipping or delivery fees apply to any orders or cancellations.

8. Refund Processing and Methods

• Cancellation Process: Cancellations or refund requests are to be requested directly through our website.
• Refund Method: Values for cancelled orders will be refunded through the same way of purchase (your original payment method).
• Processing Timeline: The refund will be processed by our team within seven (7) days from receiving the cancellation or refund request. Please note that it varies according to your card issuer’s policy as to when that exact amount will be reflected in your cardholder balance.

9. Contact Us

To initiate a cancellation or request a refund, please log into your account portal on our website or contact our billing support team:

• Email: contact@rayhaanschool.com
• Phone: +201002602019